Refund Policy

I want every piece to find a home where it'll be loved. If yours 
doesn't fit your life, send it back. Here's how.

Last updated: [5, 2026]

The basics

- 30-day returns on every piece
- Original condition (please keep the pouch)
- No restocking fee
- No questions about why

How to return

1. Write to me first: hello@dianaboutiques.com
   Include your order number.

2. I'll send you the return address.

3. Pack the piece in its original pouch if you have it.

4. Ship it back within 30 days of when you received it.

5. Once it arrives, I'll refund you within 5–7 business days.

What I refund

- Full price of the piece
- Original shipping is not refundable (sorry — that goes to the 
  postal service, not to me)
- Return shipping is on you, unless the piece arrived damaged or 
  I shipped the wrong thing — then I cover it

If something arrived damaged or wrong

Please write within 7 days of delivery and include a photo. I'll 
make it right — either a refund, a replacement (if the piece is 
still available), or store credit.

Pieces are sometimes damaged in transit. It happens. Don't worry, 
I'll fix it.

What I cannot accept

- Pieces returned after 30 days
- Pieces that have been worn extensively, altered, or damaged 
  after you received them
- Pieces marked "Final Sale" (very few are — they'll be clearly 
  labeled)

Exchanges

I don't do direct exchanges (it gets complicated with such a 
small inventory). The easiest way: return the piece for a refund, 
then place a new order for whatever you actually want. Both 
transactions process independently.

A note on the pieces

These are vintage and handmade pieces sourced from independent 
makers around the world. Small variations in color, finish, and 
texture are part of what makes them real. If something looks 
slightly different from the photo, that's the piece itself, not 
an error.

If you're unsure whether what you received is "correct," please 
write to me. I remember most of these pieces personally.

— Diana
hello@dianaboutiques.com